Configure business presentation and delegated chat access separately
Business features include hours, location, quick replies, greetings and away messages. Connected bots handle permitted conversations on an account’s behalf; their eligibility is not identical to every other Business feature.
Retain connection context
Connection changes are reported to the bot. Business messages, edits, deletions and outgoing operations must retain the relevant connection_id and permissions. A customer user ID alone must not select a conversation across unrelated businesses.
Pausing one chat, disconnecting it and removing the entire bot connection are different actions.
Support-system recommendations
Authorize the business connection, customer conversation and administrator device separately. Stop processing after revocation and invalidate stale buttons. Coordinate automated and human replies through shared conversation state. Keep sanitized configuration audit events without returning bot tokens to the frontend.